Join our client’s team as a Senior Sales & Customer Support Executive, where you will play a critical role in managing high-priority breakdowns, service issues, and after-sales support for commercial vehicles. This role is ideal for a fast-thinking, decisive professional who thrives under pressure, has strong technical knowledge, and excels in coordinating with dealers, workshops, fleets, and internal teams to ensure quick resolutions and customer satisfaction.

Job Requirements:

-Minimum 3–5 years of real experience in commercial vehicles (vans, trucks,

school buses, heavy vehicles).

-Strong understanding of mechanical & electrical systems for troubleshooting

guidance.

-Must be extremely switched on — fast thinker, decisive, organised, and calm

under pressure.

-Able to manage high-stress breakdown situations, especially involving school

buses, fleets, and corporate vehicles.

-Experience managing towing, roadside assistance, or breakdown coordination is a major advantage.

-Strong communication skills for handling dealers, fleets, workshops, and

internal teams.

-Able to multi-task, prioritise urgent cases, and follow through until resolution.

-Willing to travel to workshops, depots, dealers, and breakdown sites when

needed.

Job Descriptions:

-Act as the main point of contact for urgent breakdowns, complaints, and service issues from dealers, fleet owners, and corporate customers.

-Handle high-pressure situations calmly especially cases involving school buses, public transport vans, and fleet downtime.

-Coordinate towing operations nationwide and ensure fast dispatch, follow-up, and reporting.

-Troubleshoot issues with workshops and technicians (mechanical, electrical, warranty-related).

-Serve as the critical link between dealers, workshops, QC, production, engineering, and management.

-Manage after-sales SLAs ensure timely responses, quick diagnosis, and fast case closure.

-Track case history, analyse recurring problems, and work with production/engineering teams on improvements.

-Support technical campaigns, recalls, field fixes, and major service activities.

-Prepare clear weekly reports for management on high-severity cases, downtime, root causes, and corrective actions.

-Build strong working relationships with dealers and fleet clients to restore confidence after issues occur.